Did you receive a product and wish to return it? Jenius.gr is here to offer you very simple and easy ways of service. So if you belong to one of the following cases for the product you bought, you can request its return. The return process is simple, easy and immediate. Just follow the relevant procedure described below for the case in which you fall:

Return due to the exercise of the Right of Withdrawal (according to article 3 of law 2251/94 as in force)

If you are a natural person (consumer) and your purchase is for personal use only, then you have the right to withdraw without giving any reason within 14 calendar days of delivery to you, returning the product to us.

The right of withdrawal is valid if:

– the product is in its original condition, with all the accessories and the accompanying forms
– your relevant statement is made before the expiration of 14 days from its delivery to you

Shipping charges: the return is made by your own means and cost within 14 calendar days from the day of your relevant Withdrawal Statement (either you return it to the place we indicate to you, or you send it by a carrier).

Check & Refund: If within this period the product is received by us, and after checking and ascertaining its good condition according to the above, we will refund you in full the price you have paid for the specific purchase, in the same way that you have paid it no later than 14 days from the day it is sent to your Withdrawal Statement.

Return due to delivery of incorrect product

In case the product we sent you is different from the one you ordered, you can return it within ten (10) working days from its delivery to you free of charge. The return of the product, in this case, can be done only if the product is in its original condition and with completely authentic intact packaging.

Return due to a fault

In case you wish to return a product you bought because you consider it defective, contact our (+30) 2531 036030 in order to notify your case and receive all the necessary and necessary directions and information.